Help center

How can we help?

Quick answers for pairing, care, evolution, streaks, memories, notifications, and billing.

Pairing

One person creates a shared home and sends the invite code. The other enters it to connect both accounts to one Mochi and one private space.

Caring for Mochi

Feed, Play, Cuddle, Sleep, Rest, Bathe, and Talk. Care from either paired account updates the same pet. Each action has a short cooldown.

Growing & evolving

Mochi grows through Egg, Baby, Child, Teen, Adult, and Legend as your shared level rises. Evolutions play as a ceremony for both of you.

Streaks

Your shared streak grows on consecutive calendar days. Several visits on one day count once; missing a day starts the count again.

Memories & journal

The Memory Vault keeps selected photos and notes. The journal is a separate set of dated pages with prompts, reactions, and a writing streak.

Home-screen widget

Add the Lovegotchi widget from your launcher’s widget list to see Mochi’s status without opening the app.

Notifications

Reminders can be adjusted in the app’s settings, including quiet hours.

Plus & billing

Plus is billed through Google Play. Cancel in Google Play → Payments & subscriptions. Use restore in the app after switching phones.

Delete your account

Use account deletion in the app’s profile settings, or email us from the address linked to your account.

Still stuck? Tell us what happened.

Include the screen you were on, what you expected, and any error message. Please don’t email passwords, one-time codes, or payment details. For privacy requests, use the subject line “Privacy request.”

Guides: Getting started · Caring for Mochi · Streaks · Lovegotchi Plus

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